Integrating web conferencing with Customer Relationship Management (CRM) systems is crucial for modern businesses, especially given that meeting participants are often existing contacts or potential leads. Forrester Research indicates a substantial growth trajectory for the web conferencing market. A key application lies in prospecting webinars, where participant registration data can be automatically imported into CRM software, streamlining contact management and lead generation.
Conferenceware, offered by Tele-efficiency, provides web conferencing services in eight languages, seamlessly integrating with a wide array of CRM applications, as well as Skype and Outlook. Supported CRM systems include Accpac (Sage), ACT! (Sage), Clarify (Amdocs), Commence, Goldmine (Front Range), Maximizer, Microsoft Dynamics CRM, mySAP CRM, Onyx, Pivotal, Salesforce, SalesLogix (Sage), Selligent, and Siebel (Oracle).
Conferenceware simplifies the invitation process by automatically generating pre-populated email templates with meeting details like descriptions, agendas, hyperlinks, passwords, and voice broadcasting options. Users can quickly select invitees from their contacts, and a copy of the invitation is saved to each contact’s file for easy reference.
Web conference reports provide valuable insights, capturing participant data and responses to submitted questions. Moreover, synchronized voice and image recordings of meetings can be replayed for analysis, fine-tuning strategies, and serving as potential attachments for contact files.
While many competitors charge per-minute, per-participant rates, making web conferencing expensive, Conferenceware offers a cost-effective alternative. It provides a free 30-day trial, followed by fixed-rate quarterly or annual service contracts that include unlimited meetings for up to 25 participants.