Airlines are actively hiring flight attendants, and the ‘informational session’ you’ve been invited to is often the first step in the interview process. Congratulations on getting this far – your resume and cover letter made a strong impression. However, remember that many other candidates have also been invited. Securing a flight attendant position at a major airline requires a polished interview approach.
The ‘Cattle Call’
The initial interview stage, often called a ‘cattle call,’ can involve hundreds of applicants. You’ll typically complete an application and then deliver a brief personal statement. This is your chance to stand out. If you impress the interviewers, you might be invited to a personal or small group interview later the same day.
This format is efficient for airlines, especially when hiring quickly for new bases. However, it puts pressure on you to make a significant impact in a short amount of time. It’s essentially a ‘stress interview.’ Be prepared for questions like, ‘Tell me about yourself,’ or more challenging inquiries. Practice responding spontaneously to various questions to project composure.
Small Group Interviews
If you succeed in the ‘cattle call’ or have an outstanding resume, you’ll advance to the small group interview round. You’ll be seated with 8-10 other applicants, and the interviewer will pose questions to the group. How you answer is just as important as the content of your answers. Recruiters evaluate your demeanor alongside your knowledge, understanding that they will provide job-specific training.
A good strategy is to vary your response timing – answer first on some questions, last on others, and in the middle for the remainder. Be polite, pleasant, and avoid belittling others. Keep your answers brief and to the point. Questions might range from conflict resolution scenarios to knowledge of international flight protocols.
The interviewers seek poised, confident, and empathetic candidates. Remember, their goal is to find individuals who will represent the company well and create a positive experience for customers. As a flight attendant, you embody the airline’s brand, so project confidence and competence.
One-on-One Interviews
Reaching the one-on-one interview is a significant achievement. The advice here is similar to any job interview: listen carefully to the questions and respond concisely. Engage your interviewer by inquiring about their experience in the industry – this can help you tailor your responses. Above all, remember that airlines prioritize attitude and image as much as skills. They’ll provide the necessary training. Focus on presenting an outgoing, resourceful, and friendly personality – the kind of person passengers want to see in the aisles.