Purchasing new luggage often comes with the promise of a warranty, but what does that warranty truly entail? Understanding the nuances of luggage warranties can save you from unexpected expenses and frustration during your travels. Warranties vary significantly between manufacturers and products, so thoroughly reading the fine print is crucial. Always retain your purchase receipt, product tags, and even the original packaging, as these may be required for warranty claims.
Most luggage warranties do not cover ordinary wear and tear or damage caused by common carriers like airlines or cruise ships. They frequently include disclaimers regarding abuse or mishandling. External components such as leather, wheels, and moving parts are particularly susceptible to wear and may require refurbishment or replacement, which is often excluded from warranty coverage. Airlines and cruise lines often disclaim responsibility for damage to external parts as well.
However, some premium luggage brands offer exceptional warranties. Mosaic Travel Gear, for instance, provides a “peace of mind warranty” that covers free repair or replacement for the first three years, regardless of the cause of damage. After that, a limited lifetime warranty covers manufacturing defects in materials and workmanship.
Briggs & Riley is another brand renowned for its generous, unconditional warranty. They will repair any damage to their luggage free of charge, without requiring insurance claims or claims against common carriers. The luggage simply needs to be returned for repair.
Tumi luggage offers a five-year warranty on zippers, fabric, and bindings. Other components are warranted for the bag’s lifetime, as long as it remains with the original owner. Tumi charges a processing fee to cover costs and return shipping, but this fee is waived during the first year of purchase.
Warranty repairs may be handled at the point of purchase or require sending the luggage back to the manufacturer. It’s essential to inquire about the repair process before buying. Claims against common carriers like airlines typically need to be filed within 24 hours, so inspecting your luggage upon arrival is always wise.
While most popular luggage brands are built to withstand the demands of travel, carefully consider the warranty terms when making your purchase. With the right luggage and a clear understanding of its warranty, you can confidently pack for your next adventure.