Micro-businesses have unique IT needs. As an IT consultant serving this market, a diverse skillset is crucial. This includes proficiency in desktop and laptop hardware, familiarity with PDAs, and expertise in various printer types, modems, and internet connection technologies such as DSL, cable, and dial-up, as well as power protection solutions.
A strong software background is also vital. While it shouldn’t be the sole focus, familiarity with various operating systems is essential. Microsoft Windows is predominant, but depending on the industry, macOS or Linux may be required. Consultants should also be adept at using software suites like Microsoft Office, QuickBooks, ACT!, and Goldmine.
Security and networking skills are paramount. Expertise in anti-virus software, personal firewalls, and remote control software is a must. Micro-businesses often need help setting up peer-to-peer networks and configuring routers (like those from Cisco/Linksys and Netgear) to share internet connections. Configuring wireless access points and adapters is also frequently required.
In summary, effectively supporting a micro-business as an IT consultant requires knowledge of at least 25-50% of the areas mentioned. Remember, you’ll often be working with non-technical small business owners who need clear, concise explanations and reliable solutions.