Unexpected car trouble can be a major headache. Instead of rushing to the nearest repair shop in desperation, take the time to find a reliable and trustworthy facility *before* you need one. Planning ahead ensures your vehicle receives expert care when issues arise.
The National Institute for Automotive Service Excellence (ASE), a respected non-profit organization that certifies auto technicians, provides helpful advice for locating quality repair shops:
* **Seek Recommendations:** Ask friends, family, and colleagues for referrals. Local consumer groups can also provide valuable insights.
* **Plan Transportation:** Arrange alternative transportation beforehand. This prevents you from feeling pressured to choose a shop based solely on its location.
* **Assess the Facility:** Look for a clean, organized shop with modern equipment. Observe the types of vehicles being serviced; they should be comparable in value to your own.
* **Evaluate Customer Service:** A courteous and helpful staff is essential. The service advisor should patiently answer all your questions.
* **Inquire About Policies:** Ask about the shop’s policies regarding repair estimates, diagnostic fees, warranties, and accepted payment methods.
* **Check Specialization:** Determine if the shop regularly handles your vehicle’s make and model and the type of repair needed.
* **Look for Professionalism:** Signs of professionalism include community involvement awards and a commitment to customer service.
* **Verify Technician Qualifications:** Look for trade school diplomas, advanced course certificates, and, most importantly, ASE certification. ASE-certified technicians demonstrate a commitment to excellence.
Approximately 400,000 professionals hold ASE credentials, working in independent garages, dealerships, franchise locations, collision centers, and other repair facilities.
ASE-certified technicians often wear blue and white ASE insignias or pins. Many employers proudly display their technicians’ credentials and the ASE sign in the customer service area.